Our return policy on Fit Boots boots is 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges. We do not offer refunds for parts and accessories.
To be eligible for a return, your item must be in good condition and must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase. Always contact us by email to obtain a return number: [email protected]
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and still have not received your refund, contact us at the following address: [email protected].
Shipping
To return your product, you must send us an email at [email protected] to obtain the delivery address.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
We recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.